CVE-2025-53584

WP Ticket Customer Service Software & Support Ticket System <= 6.0.2 - Unauthenticated PHP Object Injection

2025-08-25 00:00
Martino Spagnuolo

Strategic Overview

Status
Patched in 6.0.3
Affected Plugin
Customer Support Ticket System & Helpdesk
Affected Version
<= 6.0.2
CVSS
8.1High
Weakness type
CWE-502 · Deserialization of Untrusted Data
CVE
CVE-2025-53584
View all Customer Support Ticket System & Helpdesk vulnerabilities

At a glance

CVE-2025-53584 is a high-severity Deserialization of Untrusted Data vulnerability in the Customer Support Ticket System & Helpdesk WordPress plugin, affecting versions <= 6.0.2. It carries a CVSS score of 8.1 (reachable over the network; high confidentiality, integrity, availability impact). Exploitation requires no authentication. The issue is fixed in version 6.0.3; sites on affected versions should update now. Disclosed August 2025, reported by Martino Spagnuolo.

Vulnerability Overview

The WP Ticket Customer Service Software & Support Ticket System plugin for WordPress is vulnerable to PHP Object Injection in versions up to, and including, 6.0.2 via deserialization of untrusted input This makes it possible for unauthenticated attackers to inject a PHP Object. No known POP chain is present in the vulnerable software. If a POP chain is present via an additional plugin or theme installed on the target system, it could allow the attacker to delete arbitrary files, retrieve sensitive data, or execute code.

Technical Analysis

The vector marks this flaw as remotely reachable over the network, and no privileges on the target site, and no interaction from a victim user. A successful exploit has high impact on confidentiality, integrity, availability — full site compromise territory.

CWE-502: Deserialization of Untrusted Data

Reaching this weakness in Customer Support Ticket System & Helpdesk <= 6.0.2 takes no account at all. Deserialization of untrusted data means the application reconstructs objects from input a caller controls, letting the attacker choose which classes get instantiated and what their properties hold.

A workable chain turns deserialization into file writes, deletions or code execution, depending on what the loaded classes do in their magic methods. For Customer Support Ticket System & Helpdesk the fix is 6.0.3: builds <= 6.0.2 are affected, anything from 6.0.3 onward is not.

Remediation

Update to version 6.0.3, or a newer patched version

How does WordSec protect against this?

Requests carrying this pattern arrive without a session, so nothing upstream of the firewall gets a chance to reject them: WordSec's web application firewall inspects request payloads before WordPress loads them. Classes like this one can leave something behind, so the staged malware scanner is the second half: it looks for dropped files and modified code rather than for the request that created them. None of that substitutes for the fix: Customer Support Ticket System & Helpdesk 6.0.3 closes this, and updating the plugin is the step that ends it.

  • Firewall
  • Scanner
  • Login Security

External References

https://www.cve.org/CVERecord?id=CVE-2025-53584https://www.wordfence.com/threat-intel/vulnerabilities/id/d8895dc9-5854-433d-801b-c8aebd6bc126https://nvd.nist.gov/vuln/detail/CVE-2025-53584

Related records

Vulnerability data © Defiant, Inc., provided under the Wordfence Intelligence T&C