JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Authenticated (Subscriber+) Insecure Direct Object Reference

2025-02-03 00:00

Tim Coen

Strategic Overview

Status

Patched in 2.8.9

Affected PluginJS Help Desk – AI-Powered Support & Ticketing System

Affected Version<= 2.8.8

CVSS4.3Medium

CVECVE-2024-13607

View all JS Help Desk – AI-Powered Support & Ticketing System vulnerabilities

Vulnerability Overview

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

Technical Analysis

REMEDIATION: Update to version 2.8.9, or a newer patched version --- IDENTIFIER: CWE-639 (Authorization Bypass Through User-Controlled Key) The system's authorization functionality does not prevent one user from gaining access to another user's data or record by modifying the key value identifying the data.

External References

https://www.cve.org/CVERecord?id=CVE-2024-13607 https://www.wordfence.com/threat-intel/vulnerabilities/id/3f57fbbc-ed5a-4452-bd8a-6fc0a4536d76

CVSS Vector

4.3

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow
User InteractionNone
ScopeUnchanged
ConfidentialityLow
IntegrityNone
AvailabilityNone

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