JS Help Desk – Best Help Desk & Support Plugin <= 2.7.7 - Authenticated (Subscriber+) Insecure Direct Object Reference

2023-06-20 00:00

Fariq Fadillah Gusti Insani (fariqfgi)

Strategic Overview

Status

Patched in 2.7.8

Affected PluginJS Help Desk – AI-Powered Support & Ticketing System

Affected Version<= 2.7.7

CVSS6.3Medium

CVECVE-2023-23679

View all JS Help Desk – AI-Powered Support & Ticketing System vulnerabilities

Vulnerability Overview

The "JS Help Desk – Best Help Desk & Support Plugin" plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 2.7.7 via the 'email' parameter due to missing validation on a user controlled key. This can allow authenticated attackers, with subscriber-level access and above, to delete help desk tickets.

Technical Analysis

REMEDIATION: Update to version 2.7.8, or a newer patched version --- IDENTIFIER: CWE-639 (Authorization Bypass Through User-Controlled Key) The system's authorization functionality does not prevent one user from gaining access to another user's data or record by modifying the key value identifying the data.

External References

https://www.cve.org/CVERecord?id=CVE-2023-23679 https://www.wordfence.com/threat-intel/vulnerabilities/id/962af7eb-b2eb-4190-bf0d-cb05cb28f10b

CVSS Vector

6.3

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow
User InteractionNone
ScopeUnchanged
ConfidentialityLow
IntegrityLow
AvailabilityLow

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