CVE-2025-14079

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.5 - Missing Authorization to Authenticated (Subscriber+) Settings Update

2026-02-04 20:43
Itthidej Aramsri (Boeing777)

Strategic Overview

Status
Patched in 3.3.6
Affected Plugin
ELEX WordPress HelpDesk & Customer Ticketing System
Affected Version
<= 3.3.5
CVSS
5.3Medium
Weakness type
CWE-862 · Missing Authorization
CVE
CVE-2025-14079
View all ELEX WordPress HelpDesk & Customer Ticketing System vulnerabilities

At a glance

CVE-2025-14079 is a medium-severity Missing Authorization vulnerability in the ELEX WordPress HelpDesk & Customer Ticketing System WordPress plugin, affecting versions <= 3.3.5. It carries a CVSS score of 5.3 (reachable over the network; low attack complexity). Exploitation requires no authentication. The issue is fixed in version 3.3.6; sites on affected versions should update now. Disclosed February 2026, reported by Itthidej Aramsri (Boeing777).

Vulnerability Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Missing Authorization in all versions up to, and including, 3.3.5. This is due to missing capability checks on the eh_crm_ticket_general function combined with a shared nonce that is exposed to low-privileged users. This makes it possible for authenticated attackers, with Subscriber-level access and above, to modify global WSDesk settings via the `eh_crm_ticket_general` AJAX action.

Technical Analysis

The vector marks this flaw as remotely reachable over the network, with low attack complexity — no special timing or configuration is needed, and no privileges on the target site, and no interaction from a victim user.

CWE-862: Missing Authorization

Reaching this weakness in ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.5 takes an account at Subscriber level or above. A missing authorization check means a function is reachable by anyone who can reach the endpoint, because the code never asks whether the caller is allowed to perform the action.

Any user who can reach the endpoint gets to run an action reserved for higher-privileged roles, from reading protected data to changing settings or content. For ELEX WordPress HelpDesk & Customer Ticketing System the fix is 3.3.6: builds <= 3.3.5 are affected, anything from 3.3.6 onward is not.

Remediation

Update to version 3.3.6, or a newer patched version

How does WordSec protect against this?

Because it turns on account access, WordSec's login security is the relevant layer: role-based two-factor, captcha and brute-force limits raise the cost of getting the account this needs. None of that substitutes for the fix: ELEX WordPress HelpDesk & Customer Ticketing System 3.3.6 closes this, and updating the plugin is the step that ends it.

  • Login Security
  • Alerts

External References

https://www.cve.org/CVERecord?id=CVE-2025-14079https://www.wordfence.com/threat-intel/vulnerabilities/id/6fd3ea16-4706-4573-b905-93dff434968dhttps://nvd.nist.gov/vuln/detail/CVE-2025-14079

Related records

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