CVE-2025-12169

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 - Missing Authorization to Authenitcated (Subscriber+) to Scheduled Trigger Deletion

2025-11-20 16:58
Legion Hunter

Strategic Overview

Status
Patched in 3.3.1
Affected Plugin
ELEX WordPress HelpDesk & Customer Ticketing System
Affected Version
<= 3.3.0
CVSS
4.3Medium
Weakness type
CWE-862 · Missing Authorization
CVE
CVE-2025-12169
View all ELEX WordPress HelpDesk & Customer Ticketing System vulnerabilities

At a glance

CVE-2025-12169 is a medium-severity Missing Authorization vulnerability in the ELEX WordPress HelpDesk & Customer Ticketing System WordPress plugin, affecting versions <= 3.3.0. It carries a CVSS score of 4.3 (reachable over the network; low attack complexity). The root cause is a missing authorization check on a reachable function. The issue is fixed in version 3.3.1; sites on affected versions should update now. Disclosed November 2025, reported by Legion Hunter.

Vulnerability Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'wp_ajax_eh_crm_settings_empty_scheduled_actions' AJAX Action in all versions up to, and including, 3.3.0. This makes it possible for authenticated attackers, with Subscriber-level access and above, to clear the scheduled triggers option.

Technical Analysis

The vector marks this flaw as remotely reachable over the network, with low attack complexity — no special timing or configuration is needed, and no interaction from a victim user.

CWE-862: Missing Authorization

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.0 carries this weakness at wp_ajax_eh_crm_settings_empty_scheduled_actions, and reaching it takes a caller who can reach the endpoint. A missing authorization check means a function is reachable by anyone who can reach the endpoint, because the code never asks whether the caller is allowed to perform the action.

Any user who can reach the endpoint gets to run an action reserved for higher-privileged roles, from reading protected data to changing settings or content. For ELEX WordPress HelpDesk & Customer Ticketing System the fix is 3.3.1: builds <= 3.3.0 are affected, anything from 3.3.1 onward is not.

Remediation

Update to version 3.3.1, or a newer patched version

How does WordSec protect against this?

Because it turns on account access, WordSec's login security is the relevant layer: role-based two-factor, captcha and brute-force limits raise the cost of getting the account this needs. None of that substitutes for the fix: ELEX WordPress HelpDesk & Customer Ticketing System 3.3.1 closes this, and updating the plugin is the step that ends it.

  • Login Security
  • Alerts

External References

https://www.cve.org/CVERecord?id=CVE-2025-12169https://www.wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2https://nvd.nist.gov/vuln/detail/CVE-2025-12169

Related records

Vulnerability data © Defiant, Inc., provided under the Wordfence Intelligence T&C