ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation

2025-01-31 00:00

Thanh Nam Tran

Strategic Overview

Status

Patched in 3.2.7

Affected PluginELEX WordPress HelpDesk & Customer Ticketing System

Affected Version<= 3.2.6

CVSS8.8High

CVECVE-2024-12171

View all ELEX WordPress HelpDesk & Customer Ticketing System vulnerabilities

Vulnerability Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Technical Analysis

REMEDIATION: Update to version 3.2.7, or a newer patched version --- IDENTIFIER: CWE-862 (Missing Authorization) The product does not perform an authorization check when an actor attempts to access a resource or perform an action.

External References

https://www.cve.org/CVERecord?id=CVE-2024-12171 https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b

CVSS Vector

8.8

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow
User InteractionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityHigh
AvailabilityHigh

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