CVE-2025-11456

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Unauthenticated Arbitrary File Upload

2025-11-20 18:41
ifoundbug

Strategic Overview

Status
Patched in 3.3.2
Affected Plugin
ELEX WordPress HelpDesk & Customer Ticketing System
Affected Version
<= 3.3.1
CVSS
9.8Critical
Weakness type
CWE-434 · Unrestricted Upload of File with Dangerous Type
CVE
CVE-2025-11456
View all ELEX WordPress HelpDesk & Customer Ticketing System vulnerabilities

At a glance

CVE-2025-11456 is a critical-severity Unrestricted Upload of File with Dangerous Type vulnerability in the ELEX WordPress HelpDesk & Customer Ticketing System WordPress plugin, affecting versions <= 3.3.1. It carries a CVSS score of 9.8 (reachable over the network; low attack complexity; high confidentiality, integrity, availability impact). Exploitation requires no authentication. The issue is fixed in version 3.3.2; sites on affected versions should update now. Disclosed November 2025, reported by ifoundbug.

Vulnerability Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file uploads due to missing file type validation in the eh_crm_new_ticket_post() function in all versions up to, and including, 3.3.1. This makes it possible for unauthenticated attackers to upload arbitrary files on the affected site's server which may make remote code execution possible.

Technical Analysis

The vector marks this flaw as remotely reachable over the network, with low attack complexity — no special timing or configuration is needed, and no privileges on the target site, and no interaction from a victim user. A successful exploit has high impact on confidentiality, integrity, availability — full site compromise territory.

CWE-434: Unrestricted Upload of File with Dangerous Type

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 carries this weakness at eh_crm_new_ticket_post(), and reaching it takes no account at all. An unrestricted file upload lets a caller store a file whose type or destination the application does not properly constrain.

If an uploaded file lands anywhere the server will execute, the flaw becomes remote code execution and the site should be treated as fully compromised. For ELEX WordPress HelpDesk & Customer Ticketing System the fix is 3.3.2: builds <= 3.3.1 are affected, anything from 3.3.2 onward is not.

Remediation

Update to version 3.3.2, or a newer patched version

How does WordSec protect against this?

Requests carrying this pattern arrive without a session, so nothing upstream of the firewall gets a chance to reject them: WordSec's web application firewall inspects request payloads before WordPress loads them. Classes like this one can leave something behind, so the staged malware scanner is the second half: it looks for dropped files and modified code rather than for the request that created them. None of that substitutes for the fix: ELEX WordPress HelpDesk & Customer Ticketing System 3.3.2 closes this, and updating the plugin is the step that ends it.

  • Firewall
  • Scanner
  • Login Security

External References

https://www.cve.org/CVERecord?id=CVE-2025-11456https://www.wordfence.com/threat-intel/vulnerabilities/id/a6f362c1-fe64-4be1-9713-14c0561a59cehttps://nvd.nist.gov/vuln/detail/CVE-2025-11456

Related records

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