ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Role Removal

2025-11-20 00:00

Michelle Porter

Strategic Overview

Status

Patched in 3.3.2

Affected PluginELEX WordPress HelpDesk & Customer Ticketing System

Affected Version<= 3.3.1

CVSS4.3Medium

CVECVE-2025-10054

View all ELEX WordPress HelpDesk & Customer Ticketing System vulnerabilities

Vulnerability Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.

Technical Analysis

REMEDIATION: Update to version 3.3.2, or a newer patched version --- IDENTIFIER: CWE-862 (Missing Authorization) The product does not perform an authorization check when an actor attempts to access a resource or perform an action.

External References

https://www.cve.org/CVERecord?id=CVE-2025-10054 https://www.wordfence.com/threat-intel/vulnerabilities/id/07c92f79-94ac-4153-9ab2-9608601508b0

CVSS Vector

4.3

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow
User InteractionNone
ScopeUnchanged
ConfidentialityNone
IntegrityLow
AvailabilityNone

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