ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 - Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client'

2025-11-20 00:00

Athiwat Tiprasaharn (Jitlada)

Strategic Overview

Status

Patched in 3.3.0

Affected PluginELEX WordPress HelpDesk & Customer Ticketing System

Affected Version<= 3.2.9

CVSS4.3Medium

CVECVE-2025-10039

View all ELEX WordPress HelpDesk & Customer Ticketing System vulnerabilities

Vulnerability Overview

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.

Technical Analysis

REMEDIATION: Update to version 3.3.0, or a newer patched version --- IDENTIFIER: CWE-639 (Authorization Bypass Through User-Controlled Key) The system's authorization functionality does not prevent one user from gaining access to another user's data or record by modifying the key value identifying the data.

External References

https://www.cve.org/CVERecord?id=CVE-2025-10039 https://www.wordfence.com/threat-intel/vulnerabilities/id/d9ffc0af-9c3d-4f8e-ae0b-e51c0c67dfe1

CVSS Vector

4.3

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow
User InteractionNone
ScopeUnchanged
ConfidentialityLow
IntegrityNone
AvailabilityNone

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