CVE-2026-15932

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System < 1.4.48 - Unauthenticated Arbitrary File Download

2026-07-16 00:00
Artus KG

Strategic Overview

Status
Patched in 1.4.48
Affected Plugin
Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
Affected Version
< 1.4.48
CVSS
9.1Critical
Weakness type
CWE-22 · Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
CVE
CVE-2026-15932
View all Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System vulnerabilities

At a glance

CVE-2026-15932 is a critical-severity Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in the Support Genix WordPress plugin, affecting versions < 1.4.48. It carries a CVSS score of 9.1 (reachable over the network; low attack complexity; high integrity, availability impact). Exploitation requires no authentication. The issue is fixed in version 1.4.48; sites on affected versions should update now. Disclosed July 2026, reported by Artus KG.

Vulnerability Overview

The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Path Traversal in all versions up to 1.4.48 (exclusive). This makes it possible for unauthenticated attackers to read the contents of arbitrary files on the server, which can contain sensitive information.

Technical Analysis

The vector marks this flaw as remotely reachable over the network, with low attack complexity — no special timing or configuration is needed, and no privileges on the target site, and no interaction from a victim user. A successful exploit has high impact on integrity, availability.

CWE-22: Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')

Reaching this weakness in Support Genix < 1.4.48 takes no account at all. Path traversal happens when user-controlled text is used to build a filesystem path without being constrained to an intended directory, so sequences like ../ walk the resolved path somewhere else.

Depending on the operation, it means reading files outside the intended folder — wp-config.php being the usual target — or writing to and deleting paths the web server can touch. For Support Genix the fix is 1.4.48: builds < 1.4.48 are affected, anything from 1.4.48 onward is not.

Remediation

Update to version 1.4.48, or a newer patched version

How does WordSec protect against this?

Requests carrying this pattern arrive without a session, so nothing upstream of the firewall gets a chance to reject them: WordSec's web application firewall inspects request payloads before WordPress loads them. None of that substitutes for the fix: Support Genix 1.4.48 closes this, and updating the plugin is the step that ends it.

  • Firewall
  • Login Security
  • Alerts

External References

https://www.cve.org/CVERecord?id=CVE-2026-15932https://www.wordfence.com/threat-intel/vulnerabilities/id/c2d6e619-c32a-450a-a4a0-1069becabff6https://nvd.nist.gov/vuln/detail/CVE-2026-15932

Related records

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