Support Genix <= 1.4.23 - Missing Authorization

2025-09-03 00:00

Bao - BlueRock

Strategic Overview

Status

Patched in 1.4.24

Affected PluginSupport Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Affected Version<= 1.4.23

CVSS5.3Medium

CVECVE-2025-58635

View all Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System vulnerabilities

Vulnerability Overview

The Support Genix – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to unauthorized access due to a missing capability check on a function in all versions up to, and including, 1.4.23. This makes it possible for unauthenticated attackers to perform an unauthorized action.

Technical Analysis

REMEDIATION: Update to version 1.4.24, or a newer patched version --- IDENTIFIER: CWE-862 (Missing Authorization) The product does not perform an authorization check when an actor attempts to access a resource or perform an action.

External References

https://www.cve.org/CVERecord?id=CVE-2025-58635 https://www.wordfence.com/threat-intel/vulnerabilities/id/2737f24e-acba-4d4b-897b-338a69a83d72

CVSS Vector

5.3

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:N

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredNone
User InteractionNone
ScopeUnchanged
ConfidentialityNone
IntegrityLow
AvailabilityNone

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