Support Genix <= 1.4.11 - Authenticated (Subscriber+) Insecure Direct Object Reference

2025-03-27 00:00

astra.r3verii

Strategic Overview

Status

Patched in 1.4.12

Affected PluginSupport Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

Affected Version<= 1.4.11

CVSS5.4Medium

CVECVE-2025-30777

View all Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System vulnerabilities

Vulnerability Overview

The Support Genix – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 1.4.11 due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to perform an unauthorized action.

Technical Analysis

REMEDIATION: Update to version 1.4.12, or a newer patched version --- IDENTIFIER: CWE-639 (Authorization Bypass Through User-Controlled Key) The system's authorization functionality does not prevent one user from gaining access to another user's data or record by modifying the key value identifying the data.

External References

https://www.cve.org/CVERecord?id=CVE-2025-30777 https://www.wordfence.com/threat-intel/vulnerabilities/id/5cc92354-55f4-4799-a974-14fa6fb584b9

CVSS Vector

5.4

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow
User InteractionNone
ScopeUnchanged
ConfidentialityLow
IntegrityLow
AvailabilityNone

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