KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin <= 1.7.4 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

2025-04-04 13:14

Tim Coen

Strategic Overview

Status

Unpatched

Affected PluginKB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

Affected Version<= 1.7.4

CVSS7.5High

CVECVE-2024-13604

View all KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin vulnerabilities

Vulnerability Overview

The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.

Technical Analysis

REMEDIATION: No known patch available. Please review the vulnerability's details in depth and employ mitigations based on your organization's risk tolerance. It may be best to uninstall the affected software and find a replacement. --- IDENTIFIER: CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor) The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

External References

https://www.cve.org/CVERecord?id=CVE-2024-13604 https://www.wordfence.com/threat-intel/vulnerabilities/id/b3a058d6-ca9e-4241-b6dd-307efa7689ab

CVSS Vector

7.5

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredNone
User InteractionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityNone
AvailabilityNone

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