JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

2025-02-12 00:00

Tim Coen

Strategic Overview

Status

Patched in 2.8.9

Affected PluginJS Help Desk – AI-Powered Support & Ticketing System

Affected Version<= 2.8.8

CVSS7.5High

CVECVE-2024-13606

View all JS Help Desk – AI-Powered Support & Ticketing System vulnerabilities

Vulnerability Overview

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Technical Analysis

REMEDIATION: Update to version 2.8.9, or a newer patched version --- IDENTIFIER: CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor) The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.

External References

https://www.cve.org/CVERecord?id=CVE-2024-13606 https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2

CVSS Vector

7.5

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredNone
User InteractionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityNone
AvailabilityNone

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