CVE-2024-13606

JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

2025-02-12 00:00
Tim Coen

Strategic Overview

Status
Patched in 2.8.9
Affected Plugin
JS Help Desk – AI-Powered Support & Ticketing System
Affected Version
<= 2.8.8
CVSS
7.5High
Weakness type
CWE-200 · Exposure of Sensitive Information to an Unauthorized Actor
CVE
CVE-2024-13606
View all JS Help Desk – AI-Powered Support & Ticketing System vulnerabilities

At a glance

CVE-2024-13606 is a high-severity Exposure of Sensitive Information to an Unauthorized Actor vulnerability in the JS Help Desk WordPress plugin, affecting versions <= 2.8.8. It carries a CVSS score of 7.5 (reachable over the network; low attack complexity; high confidentiality impact). Exploitation requires no authentication. The issue is fixed in version 2.8.9; sites on affected versions should update now. Disclosed February 2025, reported by Tim Coen.

Vulnerability Overview

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Technical Analysis

The vector marks this flaw as remotely reachable over the network, with low attack complexity — no special timing or configuration is needed, and no privileges on the target site, and no interaction from a victim user. A successful exploit has high impact on confidentiality.

CWE-200: Exposure of Sensitive Information to an Unauthorized Actor

JS Help Desk <= 2.8.8 carries this weakness at jssupportticketdata, and reaching it takes no account at all. Sensitive information exposure means data the application intended to keep internal is returned to a caller who should not be able to see it.

The disclosed data — credentials, tokens, customer records or internal paths — is usually worth more as material for a follow-up attack than as an end in itself. For JS Help Desk the fix is 2.8.9: builds <= 2.8.8 are affected, anything from 2.8.9 onward is not.

Remediation

Update to version 2.8.9, or a newer patched version

How does WordSec protect against this?

This one needs no account at all, which puts it outside what login hardening can reach; WordSec's login security narrows the account-level paths around it, and the firewall is what inspects the request itself. None of that substitutes for the fix: JS Help Desk 2.8.9 closes this, and updating the plugin is the step that ends it.

  • Login Security
  • Alerts

External References

https://www.cve.org/CVERecord?id=CVE-2024-13606https://www.wordfence.com/threat-intel/vulnerabilities/id/e8ed5d5d-86b0-40ac-a093-31392dea13a2https://nvd.nist.gov/vuln/detail/CVE-2024-13606

Related records

Vulnerability data © Defiant, Inc., provided under the Wordfence Intelligence T&C