SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference

2025-03-06 20:26

Tim Coen

Strategic Overview

Status

Patched in 3.3.1

Affected PluginSupportCandy – AI Customer Support Ticket System & Live Chatbot Agent

Affected Version<= 3.3.0

CVSS4.3Medium

CVECVE-2024-13552

View all SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent vulnerabilities

Vulnerability Overview

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.

Technical Analysis

REMEDIATION: Update to version 3.3.1, or a newer patched version --- IDENTIFIER: CWE-285 (Improper Authorization) The product does not perform or incorrectly performs an authorization check when an actor attempts to access a resource or perform an action.

External References

https://www.cve.org/CVERecord?id=CVE-2024-13552 https://www.wordfence.com/threat-intel/vulnerabilities/id/13f87248-cc0b-4351-b79d-6efc5190b021

CVSS Vector

4.3

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Base

Attack VectorNetwork
Attack ComplexityLow
Privileges RequiredLow
User InteractionNone
ScopeUnchanged
ConfidentialityLow
IntegrityNone
AvailabilityNone

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