Help Desk WP
Help Desk WP has one disclosed vulnerability in the WordSec catalog, all reported in 2023; it remains unpatched as of September 2026. Their average CVSS score is 7.2, and the most serious one scores 7.2 out of 10. Severity breakdown: 0 critical and 1 high.
The most common weakness is Cross-Site Scripting, behind 1 of the records (100%).
The one issue recorded for Help Desk WP has no published fix yet, which makes virtual patching the only reliable mitigation. The oldest unresolved one dates back to 2023.
All of these findings were reported by Ameen Alkurdy. The current release is tested up to WordPress 5.9.16.
CVE-2023-1019Help Desk WP <= 1.2.0 - Authenticated (Editor+) Stored Cross-Site Scripting
Read the full analysisVulnerability Records
Help Desk WP
Author
helpdeskwp
Help Desk and customer support. In order to set up the Help Desk WP on your website please follow the steps below. First off you need to create a new page as your support portal page and then there is a shortcode that you should put on the page. [helpdesk_support_portal] The above shortcode will render the content of the helpdesk on your page. Another thing you should do is set your page as the support portal page in Help Desk WP settings. In order to set that page navigate to WordPress -> Help Desk WP and at the top of the page open up the settings and then in the Portal Page tab you can select your page and save it. Your support system is ready now. Your customers can open that page and submit their tickets. The tickets will be shown in WordPress -> Help Desk WP and you can filter and answer them. Watch the following video for more information. Features Unlimited Agents Sorting And Filtering Custom Category Custom Type Custom Priority Custom Status Email Notification Customers Dashboard Documentations
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