Help Scout

Help Scout has one disclosed vulnerability in the WordSec catalog, all reported in 2025; it is fixed as of September 2026. Their average CVSS score is 5.3, and the most serious one scores 5.3 out of 10.

The most common weakness is Missing Authorization, behind 1 of the records (100%).

The one issue recorded for Help Scout has a vendor fix available, so running the current release closes it.

All of these findings were reported by Abdi Pranata. Help Scout is installed on roughly 300 WordPress sites, so each unpatched flaw has a wide blast radius. The current release is tested up to WordPress 7.1.

Strategic Overview

Avg CVSSMedium

5.3/ 10

Patch Coverage100%

Open

Fixed

Get automatic notifications for all Help Scout vulnerabilities before they are exploited.

Highest severity on recordCVSS 5.3CVE-2025-22512

Help Scout <= 6.5.6 - Missing Authorization

Read the full analysis

Vulnerability Records

1 records


2025-01-07 00:00	Help Scout <= 6.5.6 - Missing Authorization Help Scout <= 6.5.6	`CVE-2025-22512`	5.3 Medium	Abdi Pranata	Yes

Showing 1–1 of 1 reports

Latestv6.5.7

Help Scout

Author

BoldGrid

4.3(6)

86/100

Last Updated

2026-08-18 (25d ago)

Active Installs

300+

Downloads

25,301

Requires WP

4.5+

Requires PHP

Tested up to

WP 7.1

Created

2016-10-14 (10y ago)

Help Scout for WordPress Thousands of businesses in more than 140 countries use Help Scout to make every customer support interaction more human & more helpful. Features This simple plugin takes only a few minutes to setup. It enables you to do a couple important things: Add a contact form to your site, which submits inquiriest to Help Scout Add a Help Scout Beacon to your site. Just paste your embed code and save. Looking for more horsepower? Try Help Scout Desk. Help Scout Desk is a premium plugin that adds a full-featured customer portal to your WordPress site. Customers can submit inquiries, see their complete history and more.

View on WordPress.org