WP Support Plus Responsive Ticket System <= 4.1 - Directory Traversal
Strategic Overview
- Status
- Patched in 4.2
- Affected Plugin
- WP Support Plus Responsive Ticket System
- Affected Version
< 4.2- CVSS
- 7.5High
- Weakness type
- CWE-22 · Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
- CVE
CVE-2014-10390
At a glance
CVE-2014-10390 is a high-severity Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in the WP Support Plus Responsive Ticket System WordPress plugin, affecting versions < 4.2. It carries a CVSS score of 7.5 (reachable over the network; low attack complexity; high confidentiality impact). Exploitation requires no authentication. The issue is fixed in version 4.2; sites on affected versions should update now. Disclosed November 2014, reported by Fikri Fadzil.
Vulnerability Overview
The wp-support-plus-responsive-ticket-system plugin before 4.2 for WordPress has directory traversal.
Technical Analysis
The vector marks this flaw as remotely reachable over the network, with low attack complexity — no special timing or configuration is needed, and no privileges on the target site, and no interaction from a victim user. A successful exploit has high impact on confidentiality.
CWE-22: Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
Reaching this weakness in WP Support Plus Responsive Ticket System < 4.2 takes a caller who can reach the endpoint. Path traversal happens when user-controlled text is used to build a filesystem path without being constrained to an intended directory, so sequences like ../ walk the resolved path somewhere else.
Depending on the operation, it means reading files outside the intended folder — wp-config.php being the usual target — or writing to and deleting paths the web server can touch. For WP Support Plus Responsive Ticket System the fix is 4.2: builds < 4.2 are affected, anything from 4.2 onward is not.
Remediation
Update to version 4.2, or a newer patched version
How does WordSec protect against this?
The attempt arrives as an ordinary request to WP Support Plus Responsive Ticket System: WordSec's web application firewall inspects request payloads before WordPress loads them. None of that substitutes for the fix: WP Support Plus Responsive Ticket System 4.2 closes this, and updating the plugin is the step that ends it.
- Firewall
- Alerts
External References
Related records
Other vulnerabilities in WP Support Plus Responsive Ticket System
- 9.8CVE-2018-1000131: WP Support Plus Responsive… SQL Injection
CVE-2018-1000131 - 9.8WP Support Plus Responsive Ticket System Authentication Bypass
- 9.8CVE-2014-10389: WP Support Plus Responsive… Improper Authentication
CVE-2014-10389 - 9.8CVE-2014-10387: Support Plus Responsive Ticket System SQL Injection
CVE-2014-10387 - 8.8WP Support Plus Responsive Ticket System Arbitrary File Upload
- 8.8WP Support Plus Responsive Ticket System <= 7.1.4 SQL Injection
- 7.5CVE-2026-11590: Support Plus Responsive Ticket System SQL Injection
CVE-2026-11590 - 7.5CVE-2016-10930: Support Plus Responsive Ticket System < 7.1.0 IDOR
CVE-2016-10930
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