WooCommerce Support Ticket System <= 17.7 - Authenticated (Subscriber+) Arbitrary File Deletion
Strategic Overview
- Status
- Patched in 17.8
- Affected Plugin
- WooCommerce Support Ticket System
- Affected Version
<= 17.7- CVSS
- 8.8High
- Weakness type
- CWE-22 · Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
- CVE
CVE-2024-10626
At a glance
CVE-2024-10626 is a high-severity Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in the WooCommerce Support Ticket System WordPress plugin, affecting versions <= 17.7. It carries a CVSS score of 8.8 (reachable over the network; low attack complexity; high confidentiality, integrity, availability impact). Exploitation requires an authenticated account at Subscriber level or above. The issue is fixed in version 17.8; sites on affected versions should update now. Disclosed November 2024, reported by Tonn.
Vulnerability Overview
The WooCommerce Support Ticket System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the delete_uploaded_file() function in all versions up to, and including, 17.7. This makes it possible for authenticated attackers, with Subscriber-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php).
Technical Analysis
The vector marks this flaw as remotely reachable over the network, with low attack complexity — no special timing or configuration is needed, and no interaction from a victim user. A successful exploit has high impact on confidentiality, integrity, availability — full site compromise territory.
CWE-22: Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
WooCommerce Support Ticket System <= 17.7 carries this weakness at delete_uploaded_file(), and reaching it takes an account at Subscriber level or above. Path traversal happens when user-controlled text is used to build a filesystem path without being constrained to an intended directory, so sequences like ../ walk the resolved path somewhere else.
Depending on the operation, it means reading files outside the intended folder — wp-config.php being the usual target — or writing to and deleting paths the web server can touch. For WooCommerce Support Ticket System the fix is 17.8: builds <= 17.7 are affected, anything from 17.8 onward is not.
Remediation
Update to version 17.8, or a newer patched version
How does WordSec protect against this?
An attacker needs Subscriber access first, so the firewall sees the attempt as traffic from a logged-in account: WordSec's web application firewall inspects request payloads before WordPress loads them. None of that substitutes for the fix: WooCommerce Support Ticket System 17.8 closes this, and updating the plugin is the step that ends it.
- Firewall
- Alerts
External References
Related records
Same weakness class
Other vulnerabilities in WooCommerce Support Ticket System
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